GCIS COMMUNICATIONS TEAM MEETING
March 9, 2006
We recommend that a documented process be created for communicating disruptions of?expected service to users of all levels. There are many possibilities for this communication and we will pursue pinning down viable options to present. ?
- Portal interface for all employees/students as their "start page" they can customize with campus news, access to email/calender systems, outages and planned maintenance could be displayed prominently.
- Email lists... we have a lot of these already. Some of them work and some are filtered so users are still unaware of the outage.
- Phone system/web page/email certain groups when necessary is the current method but sometimes we are not sure what should go on there, does it affect the majority of users? If not, should it not be included.