GCIS COMMUNICATIONS TEAM MEETING
March 23, 2006
The four Directors have requested that all OIT/IC/IC/TED employees start using our current Helpdesk ticket system. Meaningful reports will be generated from the data collected.?They hope this will improve some of the communication gaps that?exist between the departments.?Some first steps will be training all users on the system and setting up guidelines on how and when to create and accept tickets. ?