GCIS Communication Team Meetings
Team Members:
Michelle Shivnani - Lead
Amber Medrano - Backup
Jim Daugherty
KC Hundere
Rich Lang
Roger Siggs
Crystie Lopez
Communication Team Purpose:
The purpose of the GCIS Communications Team is to improve and enhance communication in following areas:
sent FROM technology departments:
- Internal communication between technology support professionals and departments to facilitate workflow
- External communication from tech departments to the users about updates and changes (*issue identified with people disregarding and deleting emails and electronic notices)
- External communication from tech departments to the campus at large for those who are generally interested in technology
sent TO and received by technology departments:
- External communication from users to the tech departments about services received and performance satisfaction [feedback]
- External communication from users to the tech departments about routine incidents and trouble reports [regular requests for service]
- Internal communication between technology departments/professionals to manage incident response