GCIS Update 28Jul06 - in progress

\***Before you hit delete, please know...

   THE UPCOMING CHANGES IN GCC COMPUTING WILL EFFECT EVERYONE WHO USES A COMPUTER ON OR OFF CAMPUS TO ACCESS OUR SYSTEMS it is in your best interest to understand the upcoming changes prior to Fall semester.**\*

   An online formatted version of this newsletter with graphics is available

>>>*GO LIVE TESTING OF THE NEW INSTRUCTIONAL PALETTE AKA "eGCC"*<<<

*>>>GOING ENTERPRISE... AND DOCUMENTING IT<<<*

&nbsp;&nbsp; GCIS is rethinking, redesigning and reworking the way they deliver Information Technology Services to the campus. Instead of homegrown programming and disparate documents stored across many servers and resources, the Network Redesign Project is allowing team members to plug-in effective proprietary tools, and develop beneficial standards for thorough, agile documentation.
&nbsp;&nbsp; By creating templates, modeling after best practices, and relying on the dynamic performance of the GCC Wiki (), GCIS is crafting comprehensive documents to serve the needs of the campus. Through Service Level Agreements to proactively communicate to the customer, and Standard Operating Procedures to improve internal knowledge sharing among IT employees, at many levels, it's changing the way they do business.
&nbsp;&nbsp; For the campus customer, Service Level Agreements (SLA) illustrate to business executives, administration, and faculty the cost-to-benefit values they receive by subscribing to dependable, competent, credible service from IT support. This document lists expectations (on both ends) and standards of service, as well as the "lite" version of basic support methods.
&nbsp;&nbsp; For internal IT personnel, Standard Operating Procedures (SOP) create value, if done right, by organizing everyday practices (weeding out the worst, retaining the best) and formalizing official IT service standards. Everyone in the organization, from the top down, knows their part of the puzzle and can complete it based on detailed methods, processes and procedures. This document is obviously methods-heavy, and establishes a definitive structure to the functions within the organization. The document has an internal tone and scope directed to the members of IT support, serving as a reference and source for "best practices" and standard processes, while becoming the yard stick with which to examine the IT organization.

///This Update brought to you by the GCIS Communication Team///

&nbsp;&nbsp; For more information on the Network Redesign Project, please refer to:
[http://oit.gc.maricopa.edu/projects/]

&nbsp;&nbsp; For planned and unplanned service outages please check the GCC Help
webpage:
[http://help.gc.maricopa.edu]
Or call GCC Help x53555
&nbsp;&nbsp; Option 1 Recorded message for service outages
&nbsp;&nbsp; Option 2 Student Helpdesk
&nbsp;&nbsp; Option 3 Employee Helpdesk
&nbsp;&nbsp; Option 4 Media Services
&nbsp;&nbsp; Option 5 Maintenance and Operations
&nbsp;&nbsp; Option 6 College Safety