... h2. Audience for this page
Helpdesk employees and others who are involved in employee and student support. The general information has been disseminated through the GCC Help page listed below. As you know there are a plethora of wiki pages regarding all of this stuff so we'd like to try and start out giving faculty something consise and if they need further assistance to give us a call or stop by. 99% of faculty should have what they need with the Help page. If there is something missing from that main gateway, we need to add it there.
h2. Upcoming changes
A brief summary of the upgrade is located at *[*help.gc.maricopa.edu*|http://help.gc.maricopa.edu]* feel free to direct employees to this page.
An overview with step by step instructions on how to transfer files, set up email and other important things users will have to do for this upgrade, please see the following wiki page [*eGCC Guide*|eGCC Guide] There are links here specific for [*Employees/Faculty who use office computers*|eGCC Guide for Employees with Office Computers], [*Employees/Faculty who use computer labs*|eGCC Guide for Employees who use Computer Labs] and *[*Student users*|eGCC Guide for Students]*.
Here is a *[*general overview*|Fall 2006 Faculty Message]* of what is the same/different that was emailed to Faculty on August 11, 2006.
A document will be emailed and mailed to all employees on August 14, 2006 with a general overview and some links for more details. (to come)
h2. *Errors and Questions*
If you encounter issues you are unable to resolve, here are the steps you should take:
# *Bookmark this page* (click on the white star in the upper right corner to make it a favorite) and check back here for the answer.
# Check the *[*eGCC Trouble Reporting*|ETR:Home]* page.
# *Email the Student or Employee Helpdesk* with issue specifics and your contact information. (list specifics)
h2. FAQs
*Q. I heard the entire system is completely new, where is all my old stuff?*
*A.* There have been many back end upgrades over the summer but to the average user, most of the system appears very similar to the old system. Users who have stored files on the old system need to check the[eGCC Guide|eGCC Guide] to see if their files have been automatically transferred over or if they will have to do this themselves.
*Q. When I logged into the new environment, my Favorites/address book from the old Palette was gone.*
*A.* These files still exist and have been transferred into your new account space. To import your bookmarks into Internet Explorer, close IE, then simply copy all the files from H:\OLD_FILES\Favorites to H:\Favorites; re-open IE and all your favorites will be available.
To import your address book, copy the folder 'username.wab' (where 'username' is your actual username) to your H:\; then in Outlook Express, go to File > Import > Address Book. A
window will open so you can locate the address book file you wish to import, navigate to the location where you just saved your address book. Click on that file and then click "Open." A progress bar should appear, and once it is complete, your address book should have all of your old contact information\! (thanks to Corey Oltman for assistnace in testing these directions)
*Q. How do I change my eGCC password?*
*A.* If you have forgotten your password, then you will need to scan your ID card at one of several eGCC (Palette) lookup stations on campus. If you remember your password, you can go to the web based [password change utility|https://genesis.gc.maricopa.edu/password].
*Q. Can I skip the prompt to change my password the first time I login?*
*A.* Yes, if there is no "change password" box, please notify the Student or Employee Helpdesk with the username on the account.
*Q. What software is available in eGCC?*
*A.* There is a list of [software that is standard |SoftGrid Applications for Fall06].
*Q. I'm wondering about the status of a particular lab on campus, when will it be imaged or is it going to be imaged?*
*A.* There is documentation on the wiki for [labs that are scheduled to be imaged|Imaging Status].
*Q. Will Faculty be able to still use Netscape for email when their workstations are converted to the new environment?*
*A.* Faculty should go through the normal software request procedure by emailing [palette-request@student.gc.maricopa.edu|mailto:palette-request@student.gc.maricopa.edu]. The standard suite of tools that all faculty will receive is still open for discussion, final decisions have not been made. Current [standard suite of tools|SoftGrid Applications for Fall06] scheduled to be included.
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... FTP is an insecure protocol, we want to be secure in our new environment. Not all clients can support secure FTP. {nolink:WebDAV} is secure, please encourage users to try this method, instructions are on the [eGCC Guide|eGCC Guide] pages. We will compile a list of recommended clients soon and post here.
*Q. I am getting a roaming profile error.*
*A.* There seem to be errors on some accounts that were created over the summer. The new student accounts are not expected to have the same problem. For a fix, please check the [eGCC Trouble Reporting|ETR:Home] page.
*Q. What do users need to do to see old Gecko files or copy old Glory files to the new Shared Drive.*
*A.* Please check the [eGCC Guide|eGCC Guide] pages for step by step instructions.
*Q. How much quota do I have in the new environment?*
*A.*
*Q. I am trying to access my files (home or shared) on a Macintosh from home and I cannot connect.*
*A.*
*Q. I am having difficulties storing Word files to my H: drive when working on a Macintosh.*
*A.*
*Q. I've read all this FAQ, I've asked questions, Why am I still confused?*
A. You likely tried to get a straight answer from GCIS personnel. Sometimes we speak too much Technobabble. Sorry about that. Try rephrasing your question, ask us to speak English, we'll take another shot at giving a comprehensible answer. |