During a tech support meeting we brainstormed of trite and true sayings around customer service. Trite, pithy, stereo-typical, worn out, overused and yet true. We had a good time brainstorming, laughing, poking fun. Reflecting on it a week later many involved thought it had helped us to have a better attitude for at least a couple of days.
So if reflecting on this list can make you a better service provider or reciever, then by all means reflect. If you want to add to this list, format it, organize it, add colors and funky fonts, have at it. Whatever helps you to be more in tuned with customer service. A similar conversation....
I'd like to see the perspectives of the service provider and the customer.
-Roger Bontrager
Providing customer service: Practices and Frustrations
Receiving customer service: Why I choose a vendor, why I'll never go back
Unclassified (as of yet) banter
customer is always right
service with a smile
have a nice day
would you like fries with that
what more can we do for you
the check is in the mail
less is more
no I in team
cant be all world to everyone, I'm not alone, its not all me
don't be afraid to say I don't know
tough customers - satisfying them has the best rewards
viva la difference-personalities vary-both customer and servers
have it your way
please
thank you
smile
be sincere
empathize
teamwork words; we, us, lets
reasons not excuses
solutions not excuses
apologies provide instant deflation of ire
Listen!
communication is 2 way
Is it really communication when they don't listen to what I say?
Communication geared to the audience
first impressions are important; your current impression is the most important.
A significant example of internal customer service issues"Content begins where IT groups leave off"